We happily offer refund for return on all full-priced goods (excludes underwear, body products, food, and earrings). 

We are unable to offer exchanges and instead recommend placing a new order for your desired item, and sending the return back for a refund. 

Clothing and footwear to be returned must be unwashed, unworn, and in original condition with all tags attached. Footwear must be returned with the original shoe box and packaging.

We are unable to offer a refund on any shipping costs.

How to Return an Item

Contact us at online@jimandjane.com.au as soon as possible with your order number and full name. Our customer care will get back to you as soon as possible with an RA number to post your order back with. Please fill out the RA form sent with your order and include this with your return.

Customer care must be contacted within 48 hours after receiving your item. We are only able to process refunds on items received within 7 days of RA issue date. 

Cost of shipping to return the item is the responsibility of the customer. We recommend returning your item with tracked, secure post as Jim & Jane is unable to accept responsibility for any lost, damaged or stolen goods.

You are more than welcome to drop off a product for return to our store if that is more convenient. Please be aware that we are unable to process refunds for online orders in-store. A refund will be processed by our online team through shopify to the original card used to purchase. 

Please allow two business days for our team to inspect your item and process a refund. You will receive a confirmation email of this once the refund has been processed. 

Faulty Items

All items are checked and in perfect condition before leaving the store. If you notice any issues, please contact us within 3 days of receiving your order at online@jimandjane.com.au please include your full name, order number, brief explanation of the fault, and clear images in your email.

Please note that we are not responsible for any lost, damaged, or misplaced goods. If you do experience and we will put you in contact with the shipping provider to file a claim.